Returns Center

How it Works

Select the items to return

Get a refund confirmation

Put it in the mail within 2 weeks

Frequently Asked Questions

What is your return and exchange policy?

All U.S. returns and exchanges are free within 60 days of purchase. Products must have original tags attached and we only accept underwear in unworn condition, with original tags and stickers, in its unopened original polybag. Click here for more information.

Can I make an exchange? 

As long as your item is eligible for both an exchange and an Instant Credit, you may request an exchange. If your order does not meet the qualifications for an Instant Credit and exchange, you will need to process a full return in order to receive a refund or credit and purchase your new product, separately. 

Need help determining your exchange size? We have a team of Fit Stylists available to help you find your perfect fit. Reach us via live chat 8am-5pm PT, Monday-Saturday. Outside of those hours, you can fill out our contact form and a member of our team will respond via email.

To exchange for a different size in the same product, simply select your new size from the drop down. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time. 

To exchange for a different style or color, click through the return process and request a refund. You may be offered an Instant Credit Refund code you can use to purchase something new on the site. The voucher code will need to be applied at checkout.

What is an Instant Credit?

While processing a return or exchange via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund. If you do receive a code, you are not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated. 

If you elect to use Instant Credit, here’s how it works:

You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Instant Credit comes with no strings attached: any unused portion of your issued credit will be refunded after your items are received.

How soon will I get my refund?

Refunds are issued to your original form of payment 10–20 days after your return is received at our warehouse.

Full FAQ's Here

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